Privacy Policy隐私政策

I. What We Collect我们收集哪些信息

When you order from us or contact the studio, we collect only the information required to fulfil your order and communicate with you:当你下单或联系工作室时，我们仅收集履行订单与同你沟通所必需的信息：

• Identity & contact — name, email address.身份与联系——姓名、电子邮箱。
• Shipping — delivery address (and phone number, only if your courier requires it).配送——收货地址（以及电话，仅在快递需要时提供）。
• Order details — the pieces you order, custom notes (e.g. glaze colours for bespoke work).订单信息——你所订购的作品、定制备注（如定制作品的釉色）。
• Payment — handled entirely by PayPal; we never see or store your card or bank details.支付——全程由 PayPal 处理；我们从不接触或存储你的银行卡与银行账户信息。
• Technical (optional) — if we enable basic analytics, anonymous visit statistics such as country and page views (via Google Analytics with IP anonymisation).技术信息（可选）——若启用基础统计分析，仅收集匿名访问数据，如国家/地区与页面浏览量（通过 Google Analytics，并对 IP 匿名化处理）。

II. How We Use It信息用途

• To craft, pack and ship your order, and to send you its tracking number.制作、包装并寄送你的订单，并向你发送物流单号。
• To answer your enquiries and provide aftercare (damage claims, bespoke follow-up).回复你的咨询并提供售后服务（破损理赔、定制跟进）。
• To meet legal and accounting obligations (order records).履行法律与财务义务（留存订单记录）。

We do not sell, rent or trade your personal data to anyone. We do not send marketing emails unless you explicitly ask to join our list.我们绝不出售、出租或与任何人交易你的个人数据。除非你明确要求加入邮件列表，我们不会发送营销邮件。

III. Third Parties第三方

Your information is shared only with the partners needed to deliver your order:你的信息仅与完成订单所必需的伙伴共享：

• PayPal — payment processing (their own privacy policy applies to payment data).PayPal——支付处理（支付数据适用其自身的隐私政策）。
• Postal / courier services — name and delivery address only.邮政 / 快递——仅提供姓名与收货地址。
• Google Analytics — anonymous usage statistics, only if enabled.Google Analytics——匿名使用统计，仅在启用时提供。

IV. Retention & Your Rights保存期限与你的权利

Order records are kept for the period required by tax and consumer law (typically up to 5–7 years), then deleted. You may at any time request to:订单记录按税法与消费者权益法要求的期限保存（通常最长 5–7 年），随后删除。你可随时提出以下请求：

• Access the personal data we hold about you.查阅我们持有的关于你的个人数据。
• Correct inaccurate data.更正不准确的数据。
• Delete your data, where we are not legally required to retain it.删除你的数据（在法律未要求我们保留的情况下）。
• Object to or restrict certain processing.反对或限制某些数据处理。

Simply email us — we respond within a reasonable time and never charge for such requests.发邮件给我们即可——我们会在合理时间内回复，此类请求不收取任何费用。

V. Cookies & SecurityCookie 与安全

• Cookies — this site uses only essential cookies needed for basic function. If analytics are enabled, you may opt out via your browser settings.Cookie——本站仅使用基础功能所必需的 Cookie。若启用统计分析，你可在浏览器设置中选择退出。
• Security — the site is served over HTTPS. Order information is exchanged over encrypted email, and payments are handled on PayPal's secure servers.安全——本站通过 HTTPS 加密传输。订单信息经加密邮件传递，支付在 PayPal 的安全服务器上完成。
• Children — our products are pet supplies purchased by adults; we do not knowingly collect data from children under 16.未成年人——我们的商品是供成人购买的宠物用品；我们不会刻意收集 16 岁以下未成年人的数据。

VI. Contact联系我们

Questions about this policy or your data? Email l646392y@gmail.com — we reply within 24 hours, Monday to Friday (UTC+8).对本政策或你的数据有疑问？请发邮件至 l646392y@gmail.com——我们将在 24 小时内回复，周一至周五（UTC+8）。

Related: Shipping & Refunds Policy.相关政策：《配送与退款政策》。